by Accenture Technology Speaker, Marcus von Engel
1. Early Strategic Consulting
- thought leadership
- analytical approaches
- structured frameworks
- leveraged pyramid staffing models
2. Computers & Methodologies
- Computer company were banned to provide consulting
- Big 8 accounting firms develop consulting divisions
- ERP, Y2K, eBusiness with the internet, Sarbanes-Oxley, Globalization, Outsourcing & Offshore
3. How does a consultant work?
- So far relationship based business
4. How are consultancies are organized?
- Management consulting & integrated markets
- System integration & Technology consulting
- Outsourcing
5. Overview of global & Korean consulting companies
- IBM is no 1. HP is No. 8
- All the others players are from accounting background
- In Japan & Korea, usually conglomerate subsidiary consulting company dominate the domestic consulting market.
6. Financial performance of Korean SI Companies
- Overall average OI level of Korean SI company is 4%
- Global guideline of 15% operating income rate is very challenging in Korea
- "Dependence on captive market" tends to decide operating income level
7. Drivers & Inhibitors
- D1 : Driving use of external service providers
- D2 : Pressure to develop worldwide systems and business processes
- D3 : Looking for outsourcing services that allow them to focus on core competencies
- I1 : A common barrier to outsourcing services
- I2 : Consulting services perceived as expensive
- I3 : Age-old perception that services should be bundled with the technology
- I4 : Family vs Outsiders
8. How consultants add value?
- Technical or functional expertise
- structured problem solving approach
- project management
- temporary resources
- management independence and objectivity
- outsourcing
9. Typical ISP Project : IT Strategy and Planning
- Phase I : As is -> Phase II : To-be -> Phase III : Roadmap development
- Integrated Consulting = Strategic services + system integration
* Attrition Rate of Accenture
- Unmanaged : 10 ~ 15%
- Managed : 15 ~ 20%
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10. Seven Key Trends
* The role of the IT
- Controlling costs
- Improving business process
- Raising workforce performance
CIO : from supporter, technology focused -> Enabler & Business focused
Circumstances : IT Doesn't Matter(Spend less, follow don't lead, focus on risk not opportunities) -> IT Does Matter(Spend wisely, lead selectively, invest in business innovation)
- Trends 1 : Into the clouds : Business Process as a service, Software as a service, Hardware as a service
- Trends 2 : A New Web -> Any platform, any device -> Web is everything!!
- Trends 3 : Devices as doorways -> Mobile explosion, Mobile phones becoming the interface to the world. 10% GDP of Kenya goes to Mobile industry
- Trends 4 : Fluid Collaboration -> 73% knowledge workers collaborate across different time zones. Core collaborative vs good-to-know
- Trends 5 : Data + Decisions = differentiation. Data mining
- Trends 6 : 4th generation system development
- Trends 7 : Everyone is going Green -> Good for environment is good for business.
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Marcus
von Engel from Accenture Korea conducted the last lecture and he covered 2 main
things in the last lecture. At the first part he explained the current
situation of consulting business, the nature of consulting business and
differences among consulting firms. At the second part he explained the 7 key
trends in IT industry. Since Accenture has the high strengths in the area of
IT, his lecture was also mainly focused on IT itself.
At
the first part I was surprised that business consulting company included
SI(System Integration) business as their one of major business sectors. As an
IT industry guy that has much experiences in SI business, I and our company
usually approach the SI business from the perspective of software business.
After hearing his lecture about SI and business consulting, I realized that our
approach was somewhat wrong. For example, if our customers placed an order to
us to build system, it meant that they had some jobs to be done for their own
purpose. However we usually approached those project with offering many fancy
software technologies and hardware while not considering their real jobs. Also
I realized that sometimes our clients also just focused on how to build nice
software and hardware without caring much about their real jobs itself. These
habitual approaches occasionally result in discrepancies between our company’s
implementing system and real user’s expectations. Marcus von Engel’s lecture
implies that SI project should encompass the reengineering of business process
as well to improve the quality of SI project. In that sense, our company needs
to approach the project not from the perspective of software company’s but from
the perspective of how to remove our customers real pains using IT. It was a
very good lesson from Marcus von Engel.
In terms of 7 key trends in IT industry, those 7 trends are already well
known things to IT industry except data mining trends. Trends like cloud
computing, mobile trends, new web and collaboration are very hot issues and
almost all the IT Company are rushing into those areas. However I heard ‘data
mining’ as an IT main trends for the first time. When we’re thinking about the
future of IT, we will definitely witness the too much of information. It would
be very critical issue how to extract useful information for customers within
very short time among too much of information. Personally I believe that
current much information will be transformed into knowledge with support of
near real-time data mining technology. So, real-time data mining would be next
generation key technology for the IT industry, while all the information will
exist at sparsely distributed place & devices. Now we need to prepare for
‘Knowledge’ technology.
2010년 10월 19일
